New Qurtaba International

checkout Frequently asked questions

We have answered some of the basic questions asked frequently. We hope this may answer your question, but if you still have any questions, you can contact us by filling out the form. Our representative will get back to you soon.
Can I Order A Sample?

Yes! You can order a sample to check the stitching, sublimation quality, and fabric feel before placing a full order. It usually takes about a week to produce, and delivery takes around three to four days depending on your location.

What le The Turnaround Time For Custom Team Or Club Orders?

For 80–500 pieces, production usually takes about two weeks, not including shipping. Orders between 500–1,000 pieces typically take around three weeks. More complex items, like American football or baseball uniforms, may need an extra week. For orders over 1,000 pieces, please contact us for an accurate timeline.

 
What le The Minimum Order Quantity (MOQ)?

The minimum order is 40 pieces per design or set. You can mix different sizes within the same order.

Do You Offer Custom Designs?

Yes, we make fully custom sportswear and activewear. You can send us your design file, mockup, tech pack, or even a reference image, and we will produce the products according to your requirements.

Where Do You Ship?

We ship worldwide, including the USA, Canada, UK, Europe, Australia, and New Zealand. We use reliable couriers to make sure your order reaches you safely and on time.

What Payment Methode Do You Accept?

We prefer bank wire transfers. You can also pay using Western Union, MoneyGram, or Xoom.

Do I Need To Have A Design Ready Before Placing An Order?

Not necessarily. You can share a design file, mockup, tech pack, or reference image, and we will review it and produce the products according to your requirements.

Can You Match The Colors Of An Existing Design Or Garment?

We always try to match colors as closely as possible. There may sometimes be a very slight difference due to fabric or printing, but it is usually hardly noticeable.

Do You Print In CMYK Or RGB?

We mainly use CMYK for sublimation printing. RGB files are also accepted, though colors may shift slightly during conversion.

Does It Cost Extra To Add Player Namee Or Numbers To Jerseys?

No. For sublimated jerseys, player names, numbers, and sponsor logos are included at no extra cost.

What File Formats Do You Accept For Logos Or Graphice?

We prefer vector files for the best print quality. Accepted formats include PDF, AI, EPS, and CDR.

What Fabrice Do You Use For Your Sportswear?

We use high-quality polyester and polyester-spandex blends that are lightweight, breathable, and ideal for sports and training. Different fabric options are available depending on your needs.

How Do You Ensure Product Quality?

We inspect every stage of production carefully, from fabric sourcing to stitching and final finishing. This ensures every order meets consistent, high-quality standards.

 
Is It Safe To Order From Overseas?

Yes. We ship worldwide and provide tracking for all orders. Payments are secure, and many of our international clients place repeat orders because we consistently deliver on time and to a high standard.